Postscript: friends whom I wrote about in the last post were delighted to obtain two $400 vouchers after their Toronto-Windsor flight was cancelled and they had to take Via Rail to Windsor. “I sent a registered letter to Air Canada on Monday, requesting a refund of the cancelled portion of the flight from Windsor to Toronto, and our train fare, and by Wednesday evening we had a refund of $800 in our bank accounts! I’m not kidding! Pretty impressive." Sure is, that speed is almost unheard of for any business. AC is more than pulling up its socks paying refunds, a far cry from 2022 with massive backlogs from delays when people started flying post-Covid, though I've never had too much of a problem getting refund vouchers ... However, there’s a story in today’s National Post about the airline taking a Vancouver couple to court for making a similar claim. The airline says it is not seeking vengeance but testing a new adjudication process by the Canadian Transportation Agency (CTA). “The complaint was centered around a January 2020 flight that the couple says was delayed for 24 hours. Nearly four years later, the CTA ruled that Air Canada owed the Dyczkowskis $1,000 each and gave the airline until the end of December to pay. Instead, Air Canada has opted to challenge the ruling in Federal Court. If the airline is successful, the couple fears they could be out for more than just the $2,000 compensation they received — they could also be on the hook for Air Canada’s legal costs.”
The more I think about it, Athens (photo - sunset from Filopappou Hill) – where I spent almost two months last fall - is an ideal city. Sure, it’s large on a metropolitan scale but the central city is compact yet overflowing with activity. Hundreds of restaurants, cafes and wine bars cluster in the circumference below the Acropolis, all within walking distance. The same goes for the city’s roughly dozen museums. And in summer, you can easily hop on a tram to take you directly to beaches on the “Athens Riviera,” just south of the city. No need for a car; how perfect is that ... I've joined several Athens FB groups and find myself as an ambassador touting the city's glories.Travel writing in the popular media is one-sided. It’s all about how wonderful the new city, region or country you’re experiencing is. And there’s a lot about travel that's exciting; we wouldn't do it otherwise. But what it doesn’t address are the misunderstandings, mishaps and foibles that accommodate travel. But also the delightful surprises along the way. That’s what this blog intends to chronicle.
Wednesday, January 31, 2024
St. Lucia becomes St. 'Elucia'
I’m supposed to be in St. Lucia now. But my SO’s disability has declined to a point where she doesn’t have sufficient mobility, therefore sidelining that plan. Yes, the airfare had already been paid. No insurance because we’d never needed insurance before. My way of looking at it is, yes, I’ve eaten $2000 but the entire trip would have cost another $8000 for three weeks. That, my friends, is money in the bank…Why St. Lucia, which I’m now calling St Elucia (as in elusive)? During the pandemic this deep southern Caribbean Island seemed to have the best Covid protocols, with all resorts abiding by a standard system which appeared better than other Caribbean Islands. Hence the Island was more open for business, combing safety and normalcy. Moreover, from all reports and photographs the island, unlike others, is a standout with its lush forests, waterfalls, chocolate factories and Pitons mountains. Well, we never ended up going during Covid; we’d simply put it aside among other priorities. And now this cancellation (no charge for the resort). We’ll see if St. Elucia ever becomes St. Lucia! Coincidentally, on Monday, the expected day of our arrival, my computer screen randomly generated a screen saver of, guess where.
- Ron Stang, Windsor Ontario Canada, a frequent traveller
Tuesday, January 16, 2024
More complaints about Windsor flight connections
Yet another complaint about Toronto to Windsor air service. A friend last week, returning from Western Canada, had her Windsor flight cancelled, necessitating a train ride home. “We were fifteen hours longer getting home because of Air Canada.” This is the third time this has happened," she said. “It took me less time to fly from India than it did from Victoria.” Well, I’ve suffered flight cancellations too – always from TO to Windsor and never the other way around – also, over the past three decades. The first time, in the 1990’s, I hitched a ride home with famed (now deceased) Windsor Police detective Neal Jessop, who was also on the flight and rented a car and we made it back to Windsor in the dead of night. The second, more than 10 years ago, I was stuck at the nearby Holiday Inn in Milton and shuttled very early back to the airport for the first flight next morning back to Windsor. And, in December 2022, my SO and I, returning from Italy, had the last flight of the day cancelled. That is, to Windsor. Air Canada would put us up in a hotel but for one night only, when the next available flight was two days away! So I spent almost $300 out of pocket for a car rental. (I forget whether AC provided compensation but unlikely since they offered a hotel voucher but for one night!)…..I know people who refuse to use Windsor Intl Airport because of all-too-frequent flight cancellations. I still use the airport. I’m a fairly frequent flyer and most of the time the connections work. But I know people who adamantly will not use YQG (branded Your Quick Gateway) because they can’t trust flights departing or arriving on time or at all. In 2022 I wrote a story for my companion website WindsorOntarioNews.com. I found there were even travel agents who refuse to book through Windsor airport: ‘Al Valente, owner of Valente Travel, said he “purposely” does not fly out of Windsor because he can’t depend on flights not being cancelled. “It’s pretty sad to say because I love to support Windsor and the airport but we have to be honest with our clients and just say it's unreliable,” he said. Maria Voros of Complete Travel said she was heading to Europe but flying out of Detroit. “Why? Because I don’t want this happening to me,” she said. “Half of the time they don’t go, they cancel the flight.” Airport CEO Mark Galvin said most of the time there are no flight problems. But there can be bumps. “It’s very fluid, you have a day where everything is totally on time, even a flight’s 10 minutes early, and then the next day you might have two or three delays.”’ Said my friend: "I truly get the feeling that Windsor International Airport is a “joke title”. Our Border City is not taken seriously as a hub of industry, technology, etc. Proof of the pudding is the lack of connectivity by air, both coming and going."
- Ron Stang, Windsor Ontario Canada, a frequent traveller
Monday, January 1, 2024
I lost my wallet in Athens
It had been a perfect four-month sojourn in Europe – and almost two months in Athens – when one bright Saturday I decided to take a long walk and break up the days saddled at my desk with work, despite a magnificent view of the Acropolis. Stopping at a neighborhood coffee bar for late morning cappuccino and Spanakopita (spinach and cheese pie), I ventured northeast across Loef. Vasilisis Amalias, by tourist photo mecca Hadrian’s Gate and through the sprawling National Gardens behind Parliament. There I sat down in a tranquil opening (photo shows ancient ruins resting on ground nearby; ruins are all over the place, literally, in Athens) and pulled out a bottle of water. Inadvertently I must have pulled my wallet out of my shoulder bag at the same time. Because after an afternoon of walking through the upscale Kolonaki neighborhood and then back through Plaka, Athen’s oldest district and one I thought I had mastered – but getting hopelessly lost – I returned home, emptied my bag only to find no wallet. What?! How could this be? I searched every nook and cranny of my apartment and my shoulder bag an infinite number of times, but, again, no wallet. Hell! Where could I have lost it? Probably the coffee shop. I had wanted change for a 20 euro bill so I could leave a tip. Maybe I left it on the counter. Sure, that’s where it was! In said wallet were two credit cards, one debit card, driver’s license, registration and insurance, and the most treasured original laminated Quebec birth certificate, which the government doesn’t make anymore. Not to mention the leather wallet itself, a gift a few years ago from my Significant Other. Hardly any cash. I check online that night to see if anyone had put any charges on the card – nothing. Reassured, it must be lost and no one has committed fraud. First thing Sunday morning I check again, and there are several charges on one card and three on the other! I immediately call BMO and CIBC and have the cards cancelled and told I’ll probably not be charged. Then head back out to the coffee bar. No, the staff search but turn up nothing. So the next probability is I dropped it in the park. (All the perp’s charges were in one or two blocks of the Gardens.) I’m not good with park benches. Several years ago, in Newport RI, I sat on a bench on commercial Thames St. and my wallet dropped out of my pants. On that occasion a Good Samaritan found the wallet, tuned it into Newport police, phoned me, and I recovered it, all ID and cash intact. Then there was the time I first when to Europe in 1988 and walking in front of the Spanish Steps in Rome – tourist ground zero – I’m distracted by a Roma child holding up a newspaper while with his other hand, yanking out my money belt with any number of important dox (yes, I know you’re supposed to wear the belt but it was an unseasonably warm day at the end of several weeks of uneventful travel, and I was lulled into complacency). Generally, I find human nature to be benign and sided with the thought that whomever found my wallet would contact me. No luck this time. The perp – yes, I have hexed him a myriad times - went on a minor spending spree. But I miss the birth certificate and leather wallet itself the most, everything else was easily replaced. Also, thank god I kept my main Mastercard separate, in a zipped pant pocket or otherwise I would have been up the river big time. And no, unlike Roma in 1988, I did not lose my passport as it had been left at the apartment.
Other annoyances but more trivial: The Lufthansa flight from Athens to Frankfurt – more than two hours in length – offered no food or beverage, even for a price, except for small bottles of water handed out. This from Germany’s national carrier. Hell, even on the puddle jump turboprop from Toronto to Windsor Air Canada Jazz offers free beverages and a snack and paid booze….And on the Air Canada flight from Frankfurt to Toronto, after the seatback video screen security announcement, passengers were held captive by several advertisements; no way to turn off or skip. I complained to a flight attendant. “We’ve done it forever.” That’s backed up by Air Canada PR, whom I also contacted. News to me as well as air passenger rights advocate Gabor Lukacs, who said “wrong morally for sure, although I cannot pull a case that says that it is wrong legally too.”
- Ron Stang, Windsor Ontario Canada, a frequent traveller
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