Did you know that if you don’t take the first leg of your flight the airline will cancel the ENTIRE ticket? This is what happened to me last week. I had booked a return fare from
Windsor to Malaga Feb. 29 – April 5. That cost $1526.10 through Air Canada and a couple of European airlines.
Then I changed travel plans. I had an opportunity to go to
Israel on a Solidarity Mission in the wake of the Oct. 7 atrocities, something I couldn’t pass up. That meant leaving Feb. 16. In Israel I booked a separate ticket from Tel Aviv to Malaga so I’d arrive in Spain on the start date of my vacation rental. My plan was to return to Canada, on the original flight return date of April 5, using the second leg of the round trip Windsor-Malaga ticket. When I arrived at the connecting Air Canada check-in counter in
Dublin, nothing doing. The staff couldn't find my booking. I showed my original confirmation through
Booking.com. They had nothing in their records. They sympathized and were puzzled. They finally phoned corporate and asked about the booking and whether they could retrieve it. No. The explanation: if you don’t show up for your original flight the entire ticket, including return leg, is cancelled. Staff told me I could book a fresh ticket online on the same flight right there in the airport. I sat down, pulled out my phone, went to the Air Canada website (Booking.com didn’t seem to offer the original flight and led me to later bookings some for as much as $4000+). Air Canada, however, had that same flight, leaving in a few hours (luckily it had been delayed). There was still room on the plane, paramount since my (disabled) partner was also on the flight, booked under a separate ticket; we even got the same seats. But I was out more than $1000 when luggage was added. I couldn’t believe this and, upon arriving home, immediately contacted well known
Gabor Lukacs, founder of Halifax-based
Air Passenger Rights. He responded quickly, as he usually does, this time in less than an hour. “Unfortunately, I do not see a breach of contract here," he said. "I do recall AC's tariff expressly stating that if you are a no-show, then they can cancel your subsequent segments.” I also took it up with Air Canada only to read that I should dispute this with my booking agent. I called Booking.com and the agent reiterated what Lukacs had said, indicating that not taking the first leg results in cancellation of the second, as per the reservation’s fine print.
Upon the
Air Canada flight arriving in Toronto – and before the final jaunt to Windsor – my partner and I had reason to stay in the aircraft after all the other passengers had left. My partner is disabled so we always leave the aircraft last (we also board among the first). Not a problem, as we were waiting for a narrow-aisle wheelchair. Several of the flight attendants came to shoot the breeze. Meanwhile, a squad of airplane cleaners came on board. There were at least a couple of dozen, their jobs to thoroughly vacuum and gather trash from the flight (photo), making fresh for the plane’s next departure in a few hours. This plane was heading back across the pond to
Vienna. They were like whirling dervishes quickly cleaning the cabin. I asked a couple if there were typical flights that generated the most garbage and got varying answers, including Tokyo and London, though
London (UK) came up the most!
- Ron Stang, a frequent traveller, Windsor Ontario Canada